FREQUENTLY ASKED QUESTIONS
Last updated July 24th, 2021
Do I need to wear a mask to Animanga: Ontario 2021?
All attendees to Animanga will be required to wear a face covering while inside the venue. This policy applies to all attendees, guests, Artist Alley vendors and Exhibitors. All volunteers and Animanga Staff will be required to wear a face covering.
I'm vaccinated, do I still need to wear a mask to Animanga: Ontario 2021?
Yes, everyone attending Animanga must wear a face covering. To ensure a high level of health safety at our convention, we are requiring face coverings regardless of immunization status. This is the best way to reduce the spread of COVID when the public hasn't been fully immunized.
Are there capacity restrictions in place at Animanga: Ontario 2021?
Yes, attendance at Animanga: Ontario 2021 has been reduced to 5,000 attendees per day, which is less than 50% normal capacity.
I ordered my badges shipped but they haven't arrived. Are they lost?
If your badge is lost or not received on time, skip the line and come to the Exhibitor Services Booth at the convention and we will be able to track and replace it, as well as refund you the shipping fee.
Where will Animanga 2021 be held?
Animanga will be at the Ontario California Convention Center, 20 minutes east from our previous venue at Fairplex. Different venue, same dates.
Do I need ID to pick-up my badge(s)?
Photo identification is only needed when you don't have proof of purchase, such as the Order printout or a screenshot.
How much is parking at the Ontario California Convention Center?
Daily parking is $10 with no re-entrance. If your your car leaves, it will have to pay parking to re-enter.
What are the Cosplay prop rules?
No metallic or sharp props allowed. No working/functioning 'weapons' such as air-guns, sling-shots, or any type of projectile. All props must pass through the Prop Check booth at entry and receive a clearance sticker.
Do I need ID to pickup my badge(s)?
Only a printout or screenshot of your Order Confirmation email is needed for pick-up. If you don't have it, then a valid ID is needed so we can search for your order.
When can I pick up my badge(s)?
Anytime beginning Friday July 30th at 9am, and each day of the convention. There will be several Badge Booths at the entrance.
Is the venue wheelchair accessible?
Yes, all entrances.
Do children need to purchase a badge?
Only those 6yrs old and up need to purchase a badge for entry. 5yrs and younger enter free.
I paid for Badge Shipping. When will I receive my badge(s)?
Animanga: Ontario 2021 badges are printed in late June and mailed during early July. 3-5 Days is the time it takes from shipping to arrival.
If my question isn't answered here, who can I contact?
Please email firstname.lastname@example.org and a team member will get back to you asap.
Is there food sold at the convention? Can I bring my own food?
There are three awesome concession stands at the venue, in addition to the amazing Food Trucks that will be outside. The venue policy is that no outside food is allowed, and Security will not allow any coolers or food containers inside the venue.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at email@example.com.
TABLE OF CONTENTS
. WHAT INFORMATION DO WE COLLECT?
. HOW DO WE USE YOUR INFORMATION?
. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
. HOW LONG DO WE KEEP YOUR INFORMATION?
. HOW DO WE KEEP YOUR INFORMATION SAFE?
. DO WE COLLECT INFORMATION FROM MINORS?
. WHAT ARE YOUR PRIVACY RIGHTS?
. CONTROLS FOR DO-NOT-TRACK FEATURES
0. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
1. DO WE MAKE UPDATES TO THIS POLICY?
2. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, payment information, and social media login data.
We collect personal information that you voluntarily provide to us when registering at the Services expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
Social Media Login Data. We provide you with the option to register using social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS" below.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests,
in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract. See the section below headed "HOW DO WE HANDLE YOUR SOCIAL
LOGINS" for further information.
Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
To deliver services to the user. We may use your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services, which will enable them to collect data about how you interact with the Services over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public.
HOW LONG DO WE KEEP YOUR INFORMATION?
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal
information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at firstname.lastname@example.org.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: h ttp://ec.europa.eu/justice/data- protection/bodies/authorities/index_en.htm.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Contact us using the contact information provided.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking
on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service- related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:
Note your preferences when you register an account with the site.
Access your account settings and update preferences.
Contact us using the contact information provided.
CONTROLS FOR DO-NOT-TRACK FEATURES
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.
DO WE MAKE UPDATES TO THIS POLICY?
Yes, we will update this policy as necessary to stay compliant with relevant laws.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may contact email@example.com, by phone at (786) 878-9766, or by post to:
Animanga USA Inc
PO Box 4327
Sunnyside, NY 11104-0327
Children ages 5 and under are free with a paying adult, and do not require badges. Children ages 6 and up require badges. Children 13 years and younger must be accompanied by a parent or guardian at all times. Parents and Guardians will be held liable for the behavior of children in their care.
Lost badges are subject to a replacement fee. Attendees who lose their badge should go to the Registration Desk. Animanga reserves the right to refuse replacement badge sales.
CODE OF CONDUCT
Everyone who attends Animanga should be able to feel comfortable and safe. Intentionally touching anyone without their consent can be considered assault and may result in police involvement. “Glomping” and “Free Hugs” are still physical contact and you need to ask first. Don’t touch someone who appears to be either transgender or cross-dressing to find out if their body parts are real. Harassment can include unwanted talking, touching, and photographing, as well as hanging around someone who asked you to leave. Anyone who is threatened or harassed or sees others in trouble should approach con staff for help.
The following activities are prohibited:
· Conduct and behavior that is threatening, belligerent, hostile, disorderly, obscene, lewd, unsafe, illegal, and disruptive or interferes with or endangers the operations, staff, or patrons. Such conduct may include, but not limited to, fighting, line jumping, pushing, using profanity or abusive language, spitting, running, shouting, littering, horseplay, throwing of any type of debris or object, and/or using threatening remarks, symbols or gestures. When necessary, law enforcement may become involved
· Standing or walking in large groups that block the movement of patrons or cause inconvenience to others.
· Blocking any building, booth, concession stand, performance, ticket window, stage, doorway, walkway, or fire exit.
· Bicycle riding, skateboarding, rollerblading, Moped riding, Segway riding, hoverboarding or skating of any kind on Convention grounds.
· Sitting on or placing feet on table tops.
· Interfering with the conduct of business by concessionaires, Artist Alley participants or exhibitors.
· Soliciting contributions or signatures, leafleting, picketing or displaying signs, posters or banners except in designated areas assigned by venue, by permit upon proper application, subject to venue rules for non-commercial expressive activity.
· Any activity that could result in physical harm to person or property.
· Guests, attendees, vendors and staff are required to comply with all local, state and federal laws, as well as individual venue policies, rules and instructions posted or otherwise listed.
Violation of this Code of Conduct will constitute cause for removal of the violator from the grounds without refund.
In the interest of public safety:
· No Alcoholic beverages, marijuana, narcotics or any illegal substances may be brought onto venue grounds. Venue reserves the right to deny admission to and remove any person who appears to be intoxicated or under the influence of narcotics or any illegal substances.
· No person shall bring into or possess within venue grounds any firearm or weapons of any nature (or objects that appear to be weapons), including, but not limited to, knives, chains, ammunition, impact weapons, chemical agents (eg: mace and pepper spray) or electronic control devices (eg: Tasers, stun guns). For more information, please see the Weapons Policy.
· Smoking of tobacco, e-cigarettes, or other products that produce a vapor or smoke are allowed only in designated smoking areas.
· No selfie sticks, monopods, tripods, or similar devices may be used on venue grounds, including those purchased at the event.
· No pets or other animals are permitted on venue grounds with the exception of approved guide dogs, signal dogs and service animals.
· Proper attire must be worn on venue grounds at all times, including shirts and appropriate footwear. Clothing or visible tattoos with offensive or obscene language or graphics are prohibited on venue grounds. Wearing clothing, visible tattoos or other attire bearing the name, insignia, colors, or other indicia of affiliation of a criminal street gang is prohibited on Fairplex grounds. We reserve the right to deny admission to or remove any person wearing clothing, attire, or displaying tattoos that we consider inappropriate and the person refuses all reasonable options.
· No attached wagon trains are permissible on venue property. Patrons are allowed to bring single wagons.
· Coolers/ice chests cannot exceed 12” x 18”.
· Glass, metal or hard plastic containers (excluding small baby food jars) may not be brought onto venue grounds.
· No noisemakers including thunder sticks, musical instruments, whistles, air horns and boom boxes.
All persons, bags, parcels, clothing and other items may be subject to screening/security checks at venue entrances and also within the grounds. Venue reserves the right not to allow any bag, parcel or other item to be brought into the grounds, and to deal with any unattended object in such a way as we consider appropriate
Only Exhibitors and Artist Alley participants who have contracted with Animanga may conduct sales in convention space. Sales in the parking lots or from private hotels rooms not allowed. Banned items for sale such as swords, knives, and metal props must be wrapped and sealed by vendor and removed immediately to the buyer’s car or hotel room. Panhandling is against local bylaws and will not be allowed in convention space. Animanga is not responsible for mediating disputes between vendors and those unsatisfied with their purchases
By attending Animanga, be aware that you, and any names or logos of your company, group, or other organization may appear in photographs taken by Press, Media, Staff or Industry personnel, and those photographs may be used for marketing or promotions. Any photographer wanting posed or casual pictures of individual attendees must ask permission first. Photographers may not set up lights, backdrops or other equipment in convention space without prior permission. Photography is not allowed anywhere that it blocks the flow of traffic or creates a crowding hazard.
Costumes worn at Animanga must conform to the following rules or the wearer may be asked to cover up or leave the convention. All con goers, whether in costume or street clothes must have opaque fabric covering the areas of the body that would be covered by jockey shorts or bra & panties. Nudity is not allowed, and opaque bodysuits that simulate nudity are not allowed if they are too accurate. Costume elements that may be disturbing or offensive to others are not allowed. Fetish costume elements such as chains or handcuffs that may cause a safety hazard to the wearer or others must be removed. Footwear with soles must be worn in convention space. “Invisible” shoes are acceptable for cosplay. Anyone in a costume that is bulky, restricts vision or movement, or presents other safety issues should travel with an escort to prevent problems in high-traffic areas. If no escort is available, you may be asked to remove and safely carry the portions of your costume causing concern
WEAPONS AND LARGE PROPS
All weapons or large props must be checked and authorized staff. Upon approval, the weapon(s) will be bonded and your convention badge marked accordingly. Live firearms, weapons prohibited by law, replicas of contemporary firearms, projectile weapons, and props made of metal are all banned at Animanga. All weapons must be holstered, sheathed, or slung except while posing for photos. All props must be carried safely and under your control. Horseplay, careless or unsafe use of props, drawing of weapons, or the use of props to threaten persons or disrupt the peace of the convention will not be tolerated. Public Safety and con staff have the right to inspect any prop or weapon on request and take action where necessary. The complete list of rules is available on the website or at the Weapons Check area.
All Guests have the choice to charge for signing autographs. Please check with staff before getting into any guest’s lineup. Prices and policies for autographs are decided by each guest. Guests may refuse to sign any item, at any time. Attendees, Press, and other convention participants may not go behind the autograph tables unless the Guest has explicitly given consent to do so.